Continuous improvement is an important aspect of our quality management system. We are constantly assessing the effectiveness of the system, making improvements, and capturing improvements through
| Quality Commitment | |||||||||
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| The Philadelphia
Cervical Collar Company is committed to a total quality management system
and providing complete manufacturing and design solutions that exceed customers'
expectations. Continuous improvement is an important aspect of our quality management system. We are constantly assessing the effectiveness of the system, making improvements, and capturing improvements through |
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| documented processes and staff training. We use a number of techniques to help us with improvement activities. These include: internal audits carried out by our own quality system audit team; external audits conducted by ITS; top-level reviews performed by our management team; and a corrective and preventive action system that is an enabling mechanism for making process improvements. Last, but most important, is the impact our customers have on our assessment and improvement cycle. Through customer survey questionnaires, more detailed interviews, and user group meeting interactions, customer feedback is a key contributor to improved product quality. | |||||||||
| Quality Policy | |||||||||
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| It is the policy of our Company to maintain customer satisfaction through the implementation of a continuous improvement process. The objectives of this process will be to ensure customer satisfaction in the quality of our products and services. Consequently, all products and services provided by our Company shall conform and exceed the requirements specified by our customers. Each employee and supplier is responsible for their contributions to procurement, manufacturing, delivery, service, and management. |
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| It is our belief that in applying this policy, we will exceed the requirements of all customer relationships and industry standards. | |||||||||
| Quality Standards | |||||||||
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| All Philadelphia brand products are designed and manufactured in the United States of America. |
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| Our total quality management system is registered to the ISO 9001:1994; EN 46002:1996 and ISO 13488:1996 International standards since October 2001. Our registrar is ITS Intertek Services Corporation. In addition, our products are manufactured in accordance to MDD 93/42/EEC specifications. | |||||||||
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| We are a licensed FDA operator and manufacture all products in accordance with 21 CFR 820 GMP requirements. | |||||||||
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| Click to view Certifications |
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