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| In 1947, Charles
Greiner knew that the only way to satisfy and maintain his customers was
to exceed their expectations of product quality and delivery. This was the
cornerstone on which Charles Greiner built his Company. From its inception,
Mr. Greiner taught each employee the importance of this concept. Every employee
was responsible for product quality and delivery. Since the orthopedic devices
were handcrafted, the employees were able to demonstrate their workmanship
to the physicians and their patients. |
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| Mr. Greiner knew
whatever device he demonstrated to a potential customer, he always had a
backup device available in case the first one didn't work and an inventory
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| of finished products
waiting to be shipped out for immediate delivery. As for custom devices,
he was well stocked with raw materials. This teaching was followed closely
by Mr. Calabrese while he was marketing his Philadelphia Collar. He was
able to consistently sell a quality product with on-time delivery. These
techniques are now commonly referred to as total quality management and
just-in-time inventory. |
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| Mr. Calabrese
maintained a strong loyal customer base with this methodology and instilled
it in his employees and his family. His children, Salvatore and Carolyn
use this technique as they develop new products for the medical community.
They believe in solid testing and building inventory before demonstrating
or launching a product to be the key to their family business. It maintains
customer integrity, avoids possible recalls, and increases brand recognition.
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| The Philadelphia
Cervical Collar Company has received numerous supplier awards from their
customers for quality products, excellent performance and on-time delivery.
These awards are shared with our employees and prominently displayed throughout
the Company. While recognition from our customers is valuable, our fundamental
objective is to continually exceed their expectations. |
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