Customer Commitment

Philadelphia Cervical Collar Company is committed to respond expeditiously and thoroughly to its customers' needs and requests. For over 50 years, this policy has been the cornerstone of the Company's foundation. Our simple yet effective technique is outlined below.
Listen
Collection of information directly from our customers, their patients and through market research allows us to design products that exceed our customers' expectations.
Design
Through dialogue, feedback, and incorporating the latest design equipment, we develop our products to exceed ISO 9002, EN 46002 and ISO 13488 quality standards, MDD 93/42/EEC specifications and FDA regulations.
Prototype
After design approval, each idea is prototyped to realize any design flaws and potential safety hazards. In most cases, the prototype is evaluated by focus groups for independent review. If our standards and specifications are not accomplished, we re-design the prototype until our objective is achieved.
Test
Before our Company commits to production, we receive advice and opinions from healthcare professionals and focus groups. We incorporate the latest available techniques and procedures into our decisions. Prototypes are reviewed and analyzed in actual settings to determine their safety and effectiveness.
Production
Product production is performed with the latest manufacturing techniques and processes. Only materials based on specific characteristics and performance criteria are selected. We have committed the necessary resources to consistently produce products that exceed our accepted standards. For this reason, product inspections are executed throughout each interval of the manufacturing and processing operations.
Continuous Improvement Process
The most important challenge of continuous improvement is communication and this is best exemplified by our ability to reach out and easily touch our employees, customers, healthcare professionals and suppliers. We pride ourselves on providing exceptional service to our customers and their patients.